Hi @Don Brandon
Welcome to Q&A forum ~
According to your description, I want to know that is the Microsoft account bound to the Office 2019 license the same as that of Office 2021?
If you have Office on your computer now, I suggest you run the following command to check the activation information.
Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command below in it, click Enter at last: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
(If you are running 32-bit Office on a 64-bit operating system) cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
After getting the results, it's recommended to copy the results and paste here, or share a screenshot here, then I will check if there is any product information for Office 2019.
Thanks for your understanding.
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Don Brandon 21Reputation points
2022-01-24T19:16:27.723+00:00 Thank you very much for answering my question and being a newbie to this forum, I have had trouble trying to accept and replying to you Therefore, I apologise for the delay.
See AlsoError 0xc004d307 When Rearming Office 2013 for KMS | Experts ExchangeHow to Extend Office 2021/2019/2016 & Office 365 Trial Period | Windows OS HubIn answer to your question ..... I hope the following helps:
When I run the Command Prompt on my old laptop I obtain this result
ie License Name: Office 19, HomeStudent2019R_Retail
License Description: Office 19, Retail Channel
License Status ----Licensed------When I run the Command Prompt on my new laptop (Inspiron) I obtain this result
ie License Name: Office 21, Office21ProPlus2021MSDNR_Retail
License Description: Office 21, Retail Channel
License Status ----Licensed------But as I have said previously This is not the information that Is displayed via the new laptop's account profile:
I do not know if the images I attached can be read by you. i am still finding my way around the support protocol.
If I can help you to help me further then please ask.
Thank you very much for your patience,
Don.
Emily Hua-MSFT 27,626Reputation points
2022-01-25T09:46:28.383+00:00 Hi @Don Brandon
Thanks for your quick reply.This problem is really strange. From the command results, there is only the retail version of Office 2021 Professional Plus on your computer.
Sorry, for better analysis, i had to check more information:
- Is the Microsoft account bound to Office 2019 license the same as that of Office 2021?
- Where do you find the "account profile"?
- Do you install Office 2021 from the ?
Kati S 0Reputation points
2023-06-08T03:41:05.17+00:00 Hello, I have a similar problem. I purchased a valid license key to install Office in some devices but I can't install Office 2021 in Windows 11 laptop using the same img file. I have done it with success in Windows 10. The seller suggested me to uninstall Office 365 so I did, but I do run the command you put and the result is this:
---Processing--------------------------
PRODUCT ID: 00336-00000-00000-AA962
SKU ID: 436366de-5579-4f24-96db-3893e4400030
LICENSE NAME: Office 16, Office16OneNoteFreeR_Bypass edition
LICENSE DESCRIPTION: Office 16, RETAIL(Free) channel
BETA EXPIRATION: 1/01/1601
LICENSE STATUS: ---LICENSED---
ERROR CODE: 0x4004FC05 (for information purposes only as the status is licensed)
ERROR DESCRIPTION: The Software Licensing Service reported that the application has a perpetual grace period.
Last 5 characters of installed product key: 7CFGB
---Exiting-----------------------------
Domenico Faraco 0Reputation points
2023-06-08T11:37:05.96+00:00 Hey Don, we write that we can't install office and you reply check activation of office? I have no word!
Don Brandon 21Reputation points
2023-06-08T15:41:02.35+00:00 Dear Domenico Faraco and Kati S. I have just received your comments - regarding a thread from January 2022. These are the first personal enquiries for 18 months. The only way that I managed to activate and register Office Professional 2021 on a Windows 11 laptop was to request the seller to activate it for me on line. Something I would only do as a last resort. I now have all of the "20212" Office Suite apps showing in My Microsoft Account information. I am very sorry that I can be of little extra help. I wish you the best of luck in your quest and I thank you sincerely for all of the many Forums helpers. Be of good cheer. Don Brandon.
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